Processing of personal data

Processing of personal data

1. General information

  1. The confidentiality of your personal data is one of the main concerns of EMS-ELECTRA SRL, based in Iași, Bdul Chimiei 8 Iași, județul Iași. Therefore, EMS-ELECTRA SRL permanently seeks to ensure the processing of personal data in strict accordance with data protection principles.
  2. Monitoring compliance with legal requirements in this area is also ensured by the Data Protection Officer designated within EMS-ELECTRA SRL, having the following contact
  3. This Privacy Policy addresses the personal data of EMS-ELECTRA SRL and other users of this website, including the account. Personal data means any information about an identified or identifiable natural person collected through this website.

2. Purposes of processing:

Processing data for purposes other than contractual and legal, will only be done according to your choices.

By filling in the data in the forms available on, the Buyer declares and accepts unconditionally that his / her personal data to be are included in the database of EMS-ELECTRA SRL and expressly and unequivocally agrees that all of these personal data can be stored, used and processed.

Your personal data voluntarily provided by any means available on are processed by EMS-ELECTRA SRL for the following purposes:


We will use personal data for the proper conduct of the business, and this may include, as appropriate, the following:

a) Receiving orders or requests placed by electronic means
b) Processing of orders or requests placed by electronic means
c) Sending orders placed by electronic means and invoicing them
d) Providing answers to questions about orders, goods and services
e) Solving complaints, cancellations or any issues related to an order to purchased goods or services
f) Resolve cancellations or problems of any kind related to an Order, to the Goods and / or services purchased
g) To improve our services, we may collect and use certain information about the Buyer's behavior, we can invite you to fill in satisfaction quizzes, we can run statistics on market analysis, sales monitoring, and customer / buyer behavior
h) To protect our legitimate interests, we will provide you with information to protect our rights and commercial activity. These may include: measures to protect the website, prevent and manage various other risks.
i) Legal provisions
j) Creating and managing the site on the website
k) Information on site status including validation, dispatch and billing of orders
l) Receipt or reimbursement of the value of the products in the reimbursement system, by bank transfer or by card payments
m) Processing of returns

2.1 for the fulfillment of the legal obligations incumbent on EMS-ELECTRA SRL in the context of the services provided through this website, including the processing of your requests made through this website or performing the verifications and formalities related to the conclusion of the service contract with EMS-ELECTRA SRL;

  • By filling out the data in the forms available on, the Buyer declares and accepts unconditionally that his or her personal data are to be included in the EMS-ELECTRA SRL data base and expressly and unequivocally agrees that all of these personal data be stored, used and processed.

2.2  for the conduct of the contractual relationship between EMS-ELECTRA SRL and you for including the purpose of performing the service contract, invoicing and distributing invoices, informing Customers / Buyers about their situation including the validation, dispatch and invoicing of Orders, resolving cancellations or any issues related to an Order, to the Goods and / or Services purchased, your correspondence with you, the recovery of any claims, and the protection of any legitimate interest of EMS-ELECTRA SRL, by administrative or judicial means, the assignment of claims to third parties, the receipt and handling of your requests, as well as compliance with legal requirements regarding archiving;

2.3 for the purpose of assessing your degree of satisfaction with the products / services of EMS-ELECTRA SRL;

2.4 for statistical analyzes not involving the creation of individual profiles.


We will use personal data for the proper conduct of the business, and this may include, as appropriate, the following:

1. Sending Newsletters and / or periodic alerts by using e-mail (e-mail)

2.5  for direct marketing and advertising of EMS-ELECTRA SRL products or services, or of partners / affiliates of EMS-ELECTRA SRL, (eg offers of products / services) by promoting the most appropriate products and services of EMS-ELECTRA SRL or its partners / of the EMS-ELECTRA SRL affiliates, including by the transmission of EMS-ELECTRA SRL of commercial communications for this purpose. Where required by law, you may express your express consent to the use of your data for this purpose and the receipt of commercial communications by check the appropriate boxes in;

2.6  to determine and evaluate your interests and preferences using automated and / or non-automated in order to generate personalized offers. By expressing your consent at the time of ticking the appropriate box at the site, you agree that EMS-ELECTRA SRL to use computer techniques that can produce legal effects in the relationship with you, or that can produce certain effects with a significant impact in the relationship we have with you. Processing your data for this purpose has the benefit of offering you a service as close as possible to your needs and interests, as well as suggesting some choices regarding EMS-ELECTRA SRL products / services. or affiliates / partners of EMS-ELECTRA SRL;

Processing data for purposes other than contractual and legal, will only be done according to your choices.

3. The legal basis of the processing

The processing of personal data for the purposes mentioned above is based on:

3.1  the legal obligations incumbent on EMS-ELECTRA SRL as a result of operations through this website or the account;

3.2  the signing, respectively the execution of the service contract signed with EMS-ELECTRA SRL;

3.3 the legitimate interest of EMS-ELECTRA SRL to promote their products and / or services;

The company has a legitimate interest when processing occurs within a customer’s relation with the company, when processing personal data for direct marketing purposes, to prevent fraud or to ensure network and information security in informatic systems.

3.4  your consent to marketing / advertising activities and other processing for which the legislation requires consent to be obtained.

If you have expressed your consent to a particular processing, you have the right to withdraw your consent at any time.

4. Duration of processing

Personal data is stored for processing for the time required to achieve the above-mentioned processing purposes and subsequently as required by our internal policies and in accordance with legal requirements.

The retention period for user-confirmed data does not expire automatically, the data being automatically deleted at the request of the user by unsubscribing, by failing to acknowledge receipt of processing within 30 days of enrollment, or by writen request.

5. Disclosure of personal data

In the context of meeting the processing goals, EMS-ELECTRA SRL may disclose the data thus collected to its contractual partners, affiliates, persons empowered to process your personal data on behalf of EMS-ELECTRA SRL or to central / local public authorities in the following cases:

  • for the administration, maintenance, personalization and improvement of this website, including the account and the services provided by them;
  • for the fulfillment of contractual obligations by EMS-ELECTRA SRL such as customer relation services, printing and sending bills, etc .; 
  • in cases where this disclosure would be necessary for the award of prizes or other facilities obtained as a result of your participation in various games or promotional contests, or other promotional campaigns organized by EMS-ELECTRA SRL;
  • in the case of promotional campaigns organized by EMS-ELECTRA SRL together with various contractual or affiliated partners of EMS-ELECTRA SRL;
  • for data analysis, testing and research, monitoring usage and activity trends, development of safety features and users authentication;
  • for the transmission of advertising / promotional materials, under the conditions and limits stipulated by the law;
  • when the disclosure of personal data is provided by law.

Attention! EMS-ELECTRA SRL does not collect personal data classified as sensitive data according to the provisions of Article 9.1 of EC Regulation no. 679 of April 27, 2016.

We do not collect information about:
- Ethnic origin
- Political views
- Religious or philosophical beliefs
- Trade union membership
- Genetic or biometric data
- Medical data
- Data about life or sexual orientation

6. Transfer of personal data

Your personal data may be transferred to Romania's affiliated companies EMS-ELECTRA SRL or to various EMS-ELECTRA SRL autorised parties or other entities that ensure corresponding security guaranties that your rights under this Privacy Policy are not adversely affected. Your personal data can not be transferred outside of Romania, in EU Member States or outside the EU.

7. Providing of personal data

The providing of your personal data is necessary for you to be able to take advantage of offers regarding the products / services of EMS-ELECTRA SRL or partners / affiliates of EMS-ELECTRA SRL or for EMS-ELECTRA SRL be able to handle your requests for the signing or performing of contracts with EMS-ELECTRA SRL Refusal to provide personal data may result in the impossibility of receiving the above mentioned services. 

8. Data security measures

EMS-ELECTRA SRL will apply in your use of personal data the necessary technical and organizational measures to ensure their security, protection against accidental or unlawful destruction, modification, disclosure or unauthorized access.   

9. The rights you receive

In connection with this data processing, you have the right to request access to your personal data, rectification, erasure, or restriction of processing, the right to oppose your processing within the limits and conditions provided by law, as well as the right to portability of data. Also, if you choose to give your consent to certain processing, you have the right to withdraw it at any time.

  • The right of access means you have the right to obtain confirmation from us that we process your data or not, and if so, give you access to these data as well as information on how they are processed
  • The right to portability refers to the fact that you can receive your personal data in a structured format that can be read automatically and right that it can be transmitted directly to another operator
  • The right to object concerns the right to oppose the processing of personal data when it serves a public interest or legitimate interest
  • The right to rectification refers to the correction, without undue delay, of inaccurate personal data
  • The right to delete / the right to be forgotten means that you have the right to delete your collected data without undue delay in any of the following situations: they are no longer necessary for the purposes for which they were collected, you have withdrawn your consent, and there is no another legal basis for processing, you oppose processing, the data were collected illegally, the data must be deleted for compliance with a legal obligation, the collection was done with the provision of services of the information society
  • The right to restrict the processing may be exercised if the accuracy of the data is disputed over a period of time sufficient to verify the data, if the processing is illegal but the deletion of the data is not desired only the restriction being desired. If EMS-ELECTRA SRL no longer needs your personal data for processing, but you ask them to defend a right in court if you oppose the processing for the length of time that will take to be ascertained whether the legitimate rights prevail over your rights.

Contact and support for your data

You can exercise all of these rights through a written, dated, signed and forwarded application to EMS-ELECTRA SRL through:

  • postal service at: EMS-ELECTRA SRL, Iași, Bdul Chimiei 8 Iași, județul Iași
  • email at

In addition, you have the right to submit complaints to the National Supervisory Authority for Personal Data Processing or to the courts if you consider that EMS-ELECTRA SRL has violated any of your rights under the law.

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